This course provides a comprehensive guide to how to manage violence and aggression in the healthcare workplace. It is aimed at all healthcare workers and health service managers. Every level of a healthcare organisation requires effective strategies to reduce the incidence of violence directed at healthcare workers and to improve the response to violence.
All participants will gain an in depth understanding of how to deal with all stages of an incident involving violence and/or aggression.
There are three modules in this course:
1. Violence in the healthcare workplace: Predicting, preventing, and managing violence
2. Violence in the healthcare workplace: Managing acute severe behavioural disturbances
3. Violence in the healthcare workplace: Post violent incident response
This module is related to the Australian National Safety and Quality Health Service (NSQHS) Standards as part of Standard Five: Comprehensive Care. It is specifically relevant to Action 5.33 and 5.34: Predicting, preventing, and managing aggression and violence.
It aligns to, and is consistent with, state and territory department of health guidelines and policies on managing violence and aggression in healthcare and the key principles outlined in the Victorian Department of Health and Human Services’ ‘Guide for violence and aggression training in Victorian health services.’
At the end of this module participants will be able to: