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Violence in the healthcare workplace - Post violent incident response (3/3)

CPD Hours



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This, the final module in a three-part series on violence and aggression in the healthcare workplace, outlines actions to take following an incident of violence or aggression. It guides participants through incident reporting, investigation, and documentation. It identifies appropriate debriefing and after care for those involved.

There are three modules in this course:

  1. Violence in the healthcare workplace: Predicting, preventing, and managing violence
  2. Violence in the healthcare workplace: Managing acute severe behavioural disturbances
  3. Violence in the healthcare workplace: Post violent incident response

This is the third module and is linked to the Australian National Safety and Quality Health Service (NSQHS) Standards, Standard Five: Comprehensive Care. It is specifically relevant to Action 5.35 and 5.36: Minimising restrictive practices: restraint and seclusion.

It aligns to, and is consistent with, state and territory department of health guidelines and policies on managing violence and aggression in healthcare and the key principles outlined in the Victorian Department of Health and Human Services’ ‘Guide for violence and aggression training in Victorian health services.’

Learning Objective

At the end of this module participants will be able to:

  • Define a violent or aggressive incident.
  • Outline the steps involved in responding to a violent or aggressive incident.
  • Describe the goals, principles, and priorities of psychological first aid
  • Understand the purpose of debriefing and how it can be beneficial for staff, patients, family, and carers.
  • Identify thoughts, feelings, and behaviours that may arise in staff as result of a violent or aggressive incident.
  • Highlight ways that you can support yourself and others after a violent or aggressive incident.
  • Understand the standard process of incident management including reporting and post-incident review/investigation.

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